FAQs

How do I place an order?

Firstly, choose the item(s) you would like to purchase by clicking the ‘add to bag’ button. Once you have finished choosing your items, process to the ‘my bag’ icon on the left of the screen (or top right if you are on mobile) which will take you to the online checkout. Once you have checked all of your items and quantities you will be asked to fill out your payment details on our secure server. Payments are secured with SSL and processed securely by Payfort, your card details are not stored anywhere in our database. We will send you a confirmation email once this is complete, in order to confirm your order.

What are your delivery times?

We offer same day delivery on all orders placed before 3pm that day to Dubai and Abu Dhabi, from Saturday-Thursday. Any orders received after 3pm or on Fridays will receive next day delivery.

 

All other Emirates can expect a 48-hour delivery time frame. 

How do I see and manage what’s in my shopping bag?

To view and edit items in your shopping bag, click on the button in the left hand panel (or the top right hand side of the screen on mobile) entitled ‘my bag’.

What form of payment does Coffee Planet accept?

To purchase our products, we accept the following payment methods: Visa credit and debit cards, MasterCard and Maestro. We also have a 'cash on delivery' option for payment in the UAE. 

Will I be charged tax?

All of the products and prices you see displayed on our online store are already VAT inclusive so you will not be charged anything additional.

How can I check my Coffee Planet order status?

To check your order status, you can complete the following:

- Login to your Coffee Planet account, select order history and click on the specific order to track its status

- Alternatively, you may refer to your shipping confirmation email

If you need assistance with a recent Coffee Planet order, please contact our customer service team via coffee@coffeeplanet.com or call us on 800 COFFEE (263333). 

 

Please refer to our delivery times above to see our standard process. 

How can I cancel my Coffee Planet order?

If you wish to cancel your order, please do so at the earliest opportunity by contacting our customer service team via coffee@coffeeplanet.com or call us on 800 COFFEE (263333). Please note, if your order has already been dispatched, we cannot cancel it. You can, however, return a product for a full refund as per our return policy.

Please note orders are usually dispatched within a 24-hour period.

Is there a minimum order quantity?

All orders above AED 50 will qualify for free delivery! Any order below this amount will be charged AED 10 extra for a delivery fee. 

If I receive the wrong item, it’s damaged or missing, what should I do?

If your delivered items do not match your online order, or if you are unsatisfied with the  condition of your items, please contact the customer service team via email at  coffee@coffeeplanet.com or by calling us on 800 COFFEE (263333).

How do I return a product?

Returns are only accepted upon receiving damaged or faulty goods. To create a return please contact the customer service team via email at  coffee@coffeeplanet.com or by calling us on 800 COFFEE (263333).


We will send a driver to pick-up the damaged or faulty goods free of charge and will issue you with a refund. 

Can I amend my order?

In order to get your products to you as quickly as possible, we package up our orders fast. This  means that we are unable to amend an order once it has been placed. However, cancellation  may be possible within a 24-hour period. If you wish to amend your order, please contact our  customer service team via email: coffee@coffeeplanet.com or by calling us on 800 COFFEE  (263333).

 
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