Delivery & Handling: We offer same day delivery on all orders placed before 3pm that day to Dubai and Abu Dhabi, from Saturday-Thursday. Any orders received after 3pm or on Fridays will receive next day delivery. All other Emirates can expect a 48-hour delivery time frame. For further information on delivery, please review our FAQ guide. Refunds & Returns: Returns are only accepted upon receiving damaged or faulty goods. To create a return please contact the customer service team via email at email@example.com or by calling us on 800 COFFEE (263333). We will send a driver to pick-up the damaged or faulty goods free of charge and will issue you with a refund.